🚨 True Emergency? Call Now
(631) 555-PIPE
Real person answers. Average response: 90 minutes.
What Counts as a Plumbing Emergency
- Burst or cracked pipe — shut off your main water valve immediately, then call us
- Sewer line backup — sewage in tubs, toilets gurgling, multiple drains slow at once
- No hot water — failed water heater, especially in winter
- Flooding from any plumbing source — washing machine line, supply line, toilet overflow
- Gas smell near appliances — leave the house immediately, call the gas company, then us
- Running toilet that won't stop overnight — can waste 200+ gallons
What to Do Before We Arrive
- Burst pipe: Find your main shut-off valve (usually near the water meter or where the line enters the house) and turn it off clockwise
- Sewer backup: Don't run any water or flush any toilets — it will make the backup worse
- Water heater failure: Turn the cold water supply to the heater off at the valve above or near the unit
- Active flooding: Move valuables to higher ground if safe, do not enter standing water if electrical panels are nearby
Our Response Guarantee
We commit to a 90-minute maximum response for all emergency calls across Long Island. If it takes us longer, the diagnostic fee is on us. Flat-rate emergency pricing — you'll know the cost before we start.